Privacy Policy

At Ecoffset (“we”, “us”, or “our”), a trading name of CG Green Solutions Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website www.ecoffset.com or use any of our carbon offsetting and sustainability-related services.

We process all personal data in accordance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant data protection legislation.

1. Information We Collect

• Personal Information: Name, email address, phone number, organisation, billing details, and any other information you submit via our forms or services.
• Usage Data: Details on how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent.
• Cookies: We use cookies and similar technologies to enhance your experience and understand user behaviour.

2. Legal Basis for Processing

• Your consent (e.g., newsletter opt-ins, contact forms)
• Our legitimate interests (e.g., analytics, service improvement)
• Contractual necessity (e.g., delivering purchased services)
• Legal obligations

3. How We Use Your Information

• To provide, process, and manage your purchases or service use
• To respond to enquiries or provide customer support
• To send service updates or relevant marketing (if opted in)
• To improve website functionality and user experience
• To comply with regulatory or legal requirements

4. Data Retention

• We retain personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying legal, accounting, or reporting obligations.

5. Data Sharing

We do not sell or rent your personal information. We may share it with:

• Third-party service providers who help us operate our website or fulfil our services
• Regulatory authorities when legally required
• Payment processors or secure systems used in transactions
• All third parties are bound by strict confidentiality and data protection agreements.

6. Your Rights Under UK GDPR

• Access the personal data we hold about you
• Request correction or deletion of your information
• Withdraw consent at any time
• Object to or restrict processing
• Request data portability
• To exercise any of your rights, contact us at info@ecoffset.com.

7. International Transfers

• If we transfer data outside of the UK, we ensure that adequate protection measures are in place in line with UK data protection law.

8. Security

• We implement appropriate technical and organisational measures to ensure the safety and security of your personal data.

9. Changes to This Policy

• We may update this Privacy Policy periodically. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

• Email: info@ecoffset.com
• Address: CG Green Solutions Ltd, Profile West, Suite 2, Floor 1, 950 Great West Road, Brentford, TW8 9ES, United Kingdom